Shipping policy
Maison Muze offers complimentary standard shipping on all orders to the destinations we serve. There is no minimum order value, shipping charge or additional delivery fee. Import duties are prepaid by Maison Muze; customers do not pay import duties on delivery.
Dispatch location and order processing
Orders ship from Westmount, Quebec, Canada. We process orders by the next business day before handing them to the carrier. Processing time is separate from the carrier transit times below. Business days are Monday to Friday, excluding public holidays.
Estimated delivery times
| Destination | Carrier transit time after dispatch | Estimated total including processing |
|---|---|---|
| Canada | 1–4 business days | 2–5 business days |
| United States | 1–4 business days | 2–5 business days |
| Supported destinations in Europe | 3–5 business days | 4–6 business days |
| Supported destinations in North and South America, excluding Canada and the United States | 5–8 business days | 6–9 business days |
| Supported destinations in Oceania | 5–8 business days | 6–9 business days |
We currently serve Canada, the United States, and selected destinations within our Europe, North and South America, and Oceania shipping zones. Available countries and territories are shown in the country selector at checkout before payment. If your destination is not available at checkout, we do not currently ship there.
Delivery times are estimates and may be affected by carrier operations, customs processing or public holidays. If your shipment is delayed or missing, contact us so we can assist.
Order tracking
Once your order is dispatched, we email you a tracking number so you can follow its delivery.
Returns
We accept eligible return requests within 30 days of delivery from every destination supported by this shipping policy. Returns are sent to Canada after email approval. Please read our Return and Refund Policy for eligibility, return-label costs and restocking fees.
Contact
Email: hello@maisonmuze.com
Phone: +1 514-586-2318
For our business and mailing address, see Contact Information.